4 November, 2009
Philips Ranks First in Overall Service Performance and Manufacturer Satisfaction in 2009 IMV Servicetrak™ Ultrasound Report
Results mark 17th consecutive year for top performance in ultrasound
Andover, Mass. – Royal Philips Electronics (NYSE: PHG, AEX: PHI) announced today that for the 17th consecutive year customers have rated Philips Healthcare No. 1 in overall service performance in a report titled “Ultrasound All Systems.” Part of the annual IMV ServiceTrak™ surveys, the report covered Radiology/OB-Gyn and Cardiology instruments. The results of the 2009 IMV analysis also showed Philips earned a No. 1 ranking in overall manufacturer satisfaction for ultrasound. Additionally, customers ranked Philips No. 1 for probability of repurchase.
“Our service, sales and education teams are continually focused on the customer,” said Tom Kirkland, senior vice president of customer services, North America, for Philips Healthcare. “Ensuring the highest levels of customer satisfaction throughout the product lifecycle enables our customers to focus on delivering the best patient care possible. The purchase process is just the beginning; we strive to build a trusted relationship that makes Philips the obvious choice when it’s time to refresh technology.”
In an independent survey by IMV Limited, more than 2,500 customers were asked to rate ultrasound systems manufacturers on a broad range of factors across the product ownership lifecycle. For the “Ultrasound All Systems” report, Philips received top marks in 21 of 36 categories measured in the study, including those of service engineer performance, help desk telephone support, training and ability to drive industry standards.
For media inquiries, please contact:
Steve Kelly, Director, Public Relations
Tel: +1 425-487-7479
E-mail: steve.kelly@philips.com
Ian Race, Senior Manager, Public Relations
Tel: +1 978-659-4624
E-mail: ian.race@philips.com
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights and the brand promise of “sense and simplicity”. Headquartered in the Netherlands, Philips employs approximately 118,000 employees in more than 60 countries worldwide. With sales of $38 billion in 2008, the company is a market leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as lifestyle products for personal well-being and pleasure with strong leadership positions in flat TV, male shaving and grooming, portable entertainment and oral healthcare. News from Philips is located at http://www.philips.com/media.
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