Customer Care Service Center

When speed counts, the only answer is the right answer. Call us at 800-722-9377 for responsiveness, convenience and resources. When you have a question or problem, you want to speak to the right person, with all the tools to provide the solution. That’s exactly how we’ve designed the Philips Customer Care Service Center experience.

Responsiveness

Our U.S.-based Customer Care Service Center, located in Atlanta, operates around the clock, just like you do. We even model our care after yours with industry-leading technical triage. Your call is immediately routed to one of our solutions specialists trained in your clinical specialty and equipment. If this team can’t answer your question, you go directly to our remote technical or applications experts or even on-site support, if needed.

Convenience

Through one center you have access to technical, applications and healthcare IT support. You can even order parts through the service center. We have clinical and technical teams dedicated to every Philips system, including CT, information management, nuclear medicine, MRI, patient monitoring, PET, resuscitation, ultrasound and X-ray.

Resources

No matter what type of equipment you have, we have the ability to simulate your working environment with Philips products and software, including workflow patterns across modalities. Our specialists also have access to a global knowledge base capturing all types of customer experiences, so you get the benefit of their experience to help expedite answers to your questions. Among the powerful resources available through the center are our Philips Remote Services tools, utilizing an advanced, broadband network that allows our technical experts at the center to link to your Philips equipment remotely over secure, encrypted communications links. Philips Remote Services are not only useful for swift problem diagnosis and resolution, but can be used for proactive system checks, as well as software downloads and upgrades.

The Philips Customer Care Service Center is available to you free of charge as part of your Philips Healthcare service agreement or warranty. Here to serve you:

• Our U.S.-based Customer Care Service Center has more than 400 specialists at your call.
• Call on technical, applications and medical IT support for any Philips Healthcare system and even order parts through the Customer Care Service Center.
• Industry-leading technical triage ensures that your call is routed directly to the appropriate team.
• Our teams have extensive resources to help diagnose problems, including access to a global knowledge base, Philips Remote Services and the ability to recreate your system problem.