Equipment uptime is critical. We’re here to assist you. Our worldclass facility in Alpharetta, Georgia supports the entire Philips portfolio including: CT, MRI, Nuclear Medicine, PET, Interventional X-ray, Ultrasound, Clinical Informatics, PACS, Patient Monitoring, and Cardiac Care.
Call 1-800-722-9377 for fast support.
A full service response
Supporting all Philips customers in North and South America are more than 60 highly trained, multilingual frontline agents ready to handle your call.
In turn, these frontline agents have at their disposal the services of:
An effective, timely resolution of the issue is our commitment to you. We’ll answer your call in an average of 30 seconds and route you to the most qualified representative.
Simulation environment
The Modality Data Center has workstations, servers and simulators up and running so that our engineers can research your issue on the technology you are using. We even maintain legacy machines that still require technical support but are no longer sold as new.
Remote management
In many cases Philips technicians and clinical experts are able to take control of your system, using our Remote Desktop technology, and guide you through the required steps for issue resolution – right over the phone.
Proactive support
Often your medical equipment itself sends an alert to the Center and issues can be addressed or fixed remotely even before you’re aware of a problem. In fact one out of three calls is resolved through our advanced remote capabilities.
Getting it right
If we cannot provide a solution remotely, our network of forward stocking locations and field service engineers assure new parts are on-site at your facility without delay.
Clear communication and reliability allows us to serve you without disruption to your workflow. Philips Customer Care Solutions Center delivers results you need to best serve your patients.
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