Ambient Experience is based on years of clinical design research. It has been developed to make the experience of visiting the hospital a less stressful one.
The search for understanding
As part of our research, we’ve identified four key attributes that contribute to an optimal patient experience – attributes that are often lacking in today’s healthcare world:
- Comfort – Anxious, unsure patients desire a sense of ease, and relaxation in a welcoming environment that soothes and calms can help
- Human contact – Separated from families and loved ones, patients must rely on reassuring visual and physical contact with a caring clinical staff
- Personalization - With little power to influence their experience, efforts to keep patients engaged in the process are important
- Efficiency – Shortening lengthy procedures and wait times helps reduce stress for both patients and staff
By designing a multi-sensorial experience using technology as the enabler, Ambient Experience seeks to positively influence these attributes, making a stay at your hospital an exceptional one for all those who participate.
Investment in an environment
Ambient Experience focuses on the values and needs of patients and medical staff by addressing the total experience flow. It integrates architecture and technology innovations (in lighting, sound, projection, RFID) to create healthcare spaces that are unique and inviting.
Patients can personalize their surroundings, wrapping themselves in a relaxing ambience. When patients gain a sense of control, they become more at ease with the proceedings.
Improved workflow in a customized Ambient Experience environment promotes clarity and confidence for your staff which can lead to increased job satisfaction.
Hospital management may realize improved throughput, increased efficiency and differentiation in the marketplace, all proving that Ambient Experience is a financially sound investment.
A unique service in the world of healthcare
Philips has a unique combination of strengths and capabilities that make creation of a patient-friendly environment possible:
- A long history interacting with clinicians around the world, allowing us key insights into clinical processes and healthcare operations
- An integrated design capability imbedded within the organization
- More than 100 years of experience developing medical technology
- Commitment to understanding the values and needs of patients and medical staff throughout the cycle of care
- A holistic approach working with customers, architects and building companies to implement customized solutions