Comprehensive Service Agreements

Philips CUSTOMerCARE Comprehensive Service Agreements deliver value-focused programs for your specific business and medical requirements. Philips Customer Services delivers benefits that assist you in maximizing your success throughout the ownership experience. Philips Comprehensive agreements harness the power of Philips to help you achieve the clinical and financial results you need to gain a competitive advantage in your marketplace.

The tangible benefits of a CUSTOMerCARE Comprehensive Service Agreement include:

Maximum equipment availability

• Philips highest levels of service delivery and response
• Maximum uptime guarantees

Ongoing clinical education and support

• On-site Clinical Education
• Exclusive online resources

Unparalleled technical expertise

• Remote services
• Proactive support
• System update and upgrade options

Management information

• Operational reports
• Asset performance reports

Contact your local Philips Customer Services Centre to learn more about Comprehensive service agreements.

These features are representative of the type of coverage available. Certain options and features are not available for all products or in all countries, and exclusions or surcharges may apply in certain situations. The specific features and options for your equipment are determined by the written terms of your Service Agreement. Please contact your Philips representative with any questions regarding feature availability.