Philips Remote Services provides secure, direct connections between your Philips systems and our global customer care teams. It enables remote technical services, remote clinical services, and remote business services. Through a highly secure broadband connection, our experts provide you with continuous support to maximize system uptime and deliver innovative services.
Many services that formerly required onsite visits are now available by connecting quickly to our remote experts including:
- System error identification
- Diagnosis and troubleshooting
- Immediate, remote repair online
Working closely with your department and IT staff, Philips specialists design and implement a Remote Services solution specifically configured for your environment. Advanced security features are built in, assuring maximum protection for internal networks, medical systems, and patient privacy. Virus protection is implemented at every level of the connection.
Philips Remote Services is an ISO 27001 certified solution. Security features of all connectivity methods are aligned with HIPAA* and NEMA* guidelines.
Benefits of Philips Remote Services
- 24x7 proactive monitoring, remote diagnoses and fast repair
- Workflow efficiencies with increased operational usage time
- Enhanced application support
- Software updates and upgrades provided
+ Download our Remote Services brochure for additional information.
+ Learn more about how we protect systems and patient privacy with Remote Services Security
* Health Insurance Portability and Accountability Act and National Electrical Manufacturers Association.