Alliance Service Agreements

Philips CUSTOMerCARE Alliance service agreements address your need for partnership services in today’s mission-critical healthcare environment. Alliance support provides the tools you need to increase the effectiveness, accuracy, and speed of your internal service organization when servicing your Philips imaging equipment. Philips Alliance agreements leverage the skills of your biomedical and clinical engineering staff and harness the power of Philips to provide the highest levels of partnership service delivery and solution enhancement in your marketplace– to help you achieve the clinical and financial results you need to gain a competitive advantage.

A Philips CUSTOMerCARE Alliance service agreement will maximize your ownership experience through: The highest levels of service and parts delivery in your marketplace  Optional extended coverage hours for mission-critical equipment Technical and clinical phone support Web-based technical support tools Optional biomedical engineer training System update and upgrade options

Contact your local Philips Customer Services center to learn more about Alliance service agreements. 

These features are representative of the type of coverage available. Certain options and features are not available for all products or in all countries, and exclusions or surcharges may apply in certain situations. The specific features and options for your equipment are determined by the written terms of your Service Agreement. Please contact your Philips representative with any questions regarding feature availability.