2005 Guidelines Update Programs

With Philips, you don’t need to take on the hassle and responsibility of updating your devices to Guidelines 2005 yourself. Philips will do the work for you. With the Philips Guidelines 2005 Exchange Program, Philips will send you a replacement device that is compliant with Guidelines 2005. Once you receive your replacement device, simply place your old device in the shipping box your replacement device came in, and ship it back to us using the shipping documentation provided. Philips pays for the shipping both ways.

Devices originally shipped to you after Guidelines 2005 were announced (November 28, 2005) will be updated at no charge (offer expires 3/31/07).

Devices shipped prior to this date will be updated for a fee (offer expires 12/31/07). Consult your local Philips representative for prices in your area. For FRx, FR2+ and OnSite models originally shipped to you prior to when Guidelines 2005 were announced, Philips will also extend the warranty when you order an update.

Consult with your Medical Director before changing your response protocol.

To take advantage of this Guidelines 2005 Exchange Program, simply ask your Philips representative for the appropriate Guidelines 2005 Update Request form(s), and order the appropriate update product numbers and quantities, as directed on the form. In the US, you can also download the forms directly from this website. We are required to ask that you provide your device serial numbers on your order. Fax the completed form(s) to Philips (USA) or your Philips dealer. You will be sent a replacement device(s) configured for Guidelines 2005.

Special Update Program for FR2/FR2+ Customers with Many Devices

In addition to the Guidelines 2005 Exchange Program, FR2/FR2+ customers with many devices can order a Guidelines 2005 FR2 Owner Upgrade Kit and update all their own devices.

The Owner Upgrade Kit consists of a Training and Administration Pack and special data card with the latest FR2+ software (version 1.7) and the Guidelines 2005 configuration settings. You can update a device in less than 5 minutes.

With all FR2/FR2+ Guidelines 2005 update programs, you also receive SMART CPR and Quick Shock, Philips’ latest therapy innovations designed to help you capitalize on the newest science revealing the benefits of maximizing CPR.

Note: There is a set of early FR2s for which a Guidelines 2005 upgrade entails a change of both software and hardware. These must be returned to the Philips factory to be upgraded to Guidelines 2005.

Installed Device	Guidelines 2005 Compliance	Available Guidelines 2005 Update Program
FR2+ version 1.6	Can be reconfigured to comply with Guidelines 2005.	Reconfigure your device with a Training and Administration Pack.
FR2/FR2+ version 1.5 or older	Can be reconfigured to mostly comply with Guidelines 2005. Exception: One prompt to assess the patient prior to CPR after a no-shock decision.	Device Exchange. Philips sends you a replacement device that is Guidelines 2005-compliant. You then return your device to Philips. Devices shipped after 11/28/05: Free at Philips’ expense. Devices shipped before 11/28/05: Update for a fee. Check with your local Philips representative. Owner Upgrade Kit. Device owner purchases Kit and upgrades their own devices. Note: There are some early FR2s sold in 2000 and early 2001 that must be returned to the Philips factory for an upgrade involving both hardware and software. Contact your Philips representative to confirm. Do not update such a device with a Kit.
HS1& FRx	Prior versions’ CPR Coaching does not have the current 30:2 compressions/breaths ratio. HS1 also prompts to assess patient.	Device Exchange. Philips sends you a replacement device that is Guidelines 2005-compliant. You then return your device to Philips. Devices shipped after 11/28/05: Free at Philips’ expense. Devices shipped before 11/28/05: Update for a fee. Free warranty extension. Check with your local Philips respresentative.

For Information on Guidelines 2005 AED Trainer Update Programs

Explanatory terms

Replacement Device

Typically a reconditioned device that meets Philips standards for quality and appearance.

HeartStart FR2+ version 1.6, FR2/FR2+ versions 1.5 and lower

The HeartStart FR2+ version 1.6 began shipping December 2005 in English, and in the first few months of 2006 for other languages. You can determine your device’s software version by starting a Battery Insertion Test. Scroll to NEXT using the bottom softkey, and select it using the top softkey. Then scroll to Device History using the bottom softkey, and select it using the top softkey. The version number will show at the bottom of the display screen. If it does not show, you have a device that is version 1.4 or less.

Installed FRx Devices

FRx devices shipped before 8/13/06.

Installed HS1 devices

HS1 devices shipped before 6/24/06.

Extend the warranty

Applies to FRx and HS1 (OnSite and Home Defibrillator) models only. In the US and Canada, Philips will add an additional 2 years to your warranty. Elsewhere, Philips will start your 5-year warranty clock over again.

Philips (USA)

Philips Customer Service:

Tel: (800) 263-3342 or (206) 664-7745

Fax: (800) 664-2000

Early FR2s

These are devices that shipped in 2000 and early 2001. If your device has a serial number in which the 3^rd and 4^th digit are “00” or “01”, your device may be one of these early FR2s. Contact your Philips representative to confirm and for more information.

Download the forms.

(USA only) depending on AED model(s) you have and the date you received it, download the appropriate form(s), complete them, and fax them to Philips Customer Service.