The eICU Program combines people, technology, and process to improve clinical workflow, improve financial outcomes and save lives. The eICU Program includes services that guide staff through the implementation and through the ongoing process changes that are necessary to effect true clinical transformation and improvement.
Implementation Services
The implementation team is a multi-disciplinary team comprised of a project manager, clinicians, and technical professionals who deliver a wide range of services throughout the planning and implementation process:
- Strategic Planning for Critical Care Services
- Project Management
- Implementation Planning and Support
- Systems and Workflow Integration
- Installation and Training
- Extended Go-Live Support
Support Services
The customer support team provides technical support for routine and urgent matters as well as ongoing technical support and services:
- 24 x 7 Level 2 help desk
- 24 X 7 software application support
- Remote diagnostics
- Software upgrades
Clinical Transformation and Program Management
The Clinical Transformation team comprised of physicians, nurses, and experienced health care executives, works directly with customer clinicians and executives to enable systematic improvements in ICU care. Starting with contract signing, this team of clinicians and healthcare executives follow a proven protocol to guide the health system through the eICU Program implementation process and throughout the life of the contract.
- A dedicated team to help drive sustained eICU Program success
- Standardized committees, implementation structure, and meetings to involve the entire health system in the transformational process
- Proven training delivered by experienced clinicians, tailored to specific customer needs
- Monthly performance assessments
- Quarterly benchmarking
- Annual phase reviews
- Ongoing Outreach services and supports
- Clinical workflow design workshops
- New clinical program introductions