Customer Services

Achieve the clinical and financial results you need

In today's mission-critical healthcare environment where hospitals rely more heavily on information technology, Philips CUSTOMerCARE service agreements address your service needs. When you purchase the latest medical information technology solution, you expect uncompromising clinical performance, an excellent return on your investment and a low cost of ownership.

Philips service agreements harness the power of Philips to provide the highest levels of service delivery and solution enhancement to help you achieve the clinical and financial results you need to gain a competitive advantage in your marketplace.

A CUSTOMerCARE service agreement offers:

Optional extended coverage hours for mission-critical equipment
Access to unlimited and unparalleled remote clinical and technical expertise
Priority response to provide answers and resolve problems faster
Software and hardware reliability updates to maintain optimal system performance
And more

iSite PACS Services and Support

Control room

For iSite PACS we offer guaranteed 99.99% uptime to our customers, which provides for discounts to the extent that our solution is unavailable to authorized users of that system. We maintain a centralized team of customer care specialists available 24/7/365 at our headquarters in Brisbane, California, which allows us to share knowledge easily among team members and deliver a consistently high level of customer support.