By evaluating how people feel, move and interact with each other and technology in the healthcare environment, we’ve identified ways to enhance the experience.
Using an established, finely tuned process, we can assure that your Ambient Experience is tailored to suit your needs.
Customized for you
We begin with a review of your physical and budgetary parameters to help determine proper project scale.
Our process then guides the Ambient Experience team through every step of the project, from inception to completion.
“Experience mapping” – the documentation of the paths and interactions of patient, family and staff members is carried out. Analysis of these maps gives us a good understanding of key, high level clinical workflow needs and qualitative insights into your patient and hospital staff experiences.
A logical progression
Preparation > Design > Construction |
The Ambient Experience team works closely with your in-house team and local architects to craft the proper solutions. Analysis of your needs leads to an articulation of opportunities for improvement and in turn concepts that we feel work in your space.
These concepts are detailed in site planning documents where specific Ambient Experience elements are clearly identified. Installation is then carefully overseen to ensure a cohesive, integrated result.
Achieving a balance
What every Ambient Experience installation has in common is the careful attention to stakeholder requirements. Your institution’s success comes only when a sensible balance between these needs results in clinical effectiveness, personal satisfaction and revenue generation.
We draw upon such diverse talents as human factors specialists, sociologists, psychologists, interior designers, innovation consultants and visual trend analysts to create an entire environment designed around the needs of your patients and staff.
In this manner, you can be assured that Ambient Experience:
- Enriches patient experience
- Enhances quality of care
- Supports operational effectiveness