Customer Experiences
Ambient Experience is making hospitals more efficient, better places to work, and more inviting places to visit. Patients, clinicians and hospital management across the world can testify to the difference it makes. Here is a small selection of experiences people have had with Ambient Experience.
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Sheikh Khalifa Medical City
"The room is completely different than what you would traditionally associate with healthcare, and when you walk into that environment, it doesn't speak healthcare".
Dr. Scott Strong, acting CEO of SKMC
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Florida Hospital
"I have four imaging centers around me that I have to compete with. I've been able to really step up and compete; being able to market to consumers is huge. Normally when you put in an imaging center, you market to physicians. Ambient Experience gives you the ability to market to consumers."
Elise MacCarroll, Administrative Director
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Advocate Lutheran General Hospital
“We’re one of the most comprehensive providers of pediatric care in Illinois. Providing a supportive and soothing environment for our pediatric patients and their parents is something we take very seriously. So does Philips - our Ambient Experience CT suite is proof.”
John Anastos, D.O., Chairman, Department of Radiology
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Catharina Hospital
“I hear from everybody – nurses, doctors – who works in this room that it’s just a pleasure to be able to work in here. And compared with the other CathLabs – we have 3 more – everyone wants to work in the Ambient Experience room if it’s at all possible.”
Jacques Koolen, Head of Cardiology
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Soldiers’ Memorial Hospital
“When you can pick a scene and walk into it, whether it is a beach scene or cartoons for kids, and especially if they can bring in a disc and have their own music playing, it makes patients feel this is going to be OK and that they can make it through.”
Maida Jerej, Head MRI technologist
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Laughlin Memorial Hospital
“We did a lot of talking about patient flow, about where our supplies were and where supplies needed to be …”
Gary Marshall Radiology, Outpatient Coordinator
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Laughlin Memorial Hospital
“The CT staff really enjoys taking patients into the CT suite: seeing the reaction on the patients faces, hearing the comments afterwards …”
Jesse Taylor, Administrative Director, Radiology
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Desert Medical Imaging
“The patients who have had Ambient Experience in our survey say that they felt very relaxed, very comfortable...”
Paul Mezacapa, Chief Operating Officer
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St. Francis Health System
“I would envision that the patient would feel just as I felt when I walked into the room the first time. My mouth opened and all I could say was ‘wow’ ...”
Terri Ruff, MS RT (R), Director, Radiology
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