Frequently Asked Questions

What products do you sell?

Philips Healthcare is a global leader in diagnostic imaging systems, healthcare information technology solutions, and patient monitoring and cardiac devices.  Best-in-class technologies include X-ray, ultrasound, magnetic resonance, computed tomography, nuclear medicine, PET, radiation oncology systems and resuscitation products.

Philips also provides customer services such as financing, training and education, business consultancy and maintenance and repair. 

Are all products available for purchase everywhere?

Philips Healthcare products are available in specific regions based on regulatory approval and in compliance with country or regional law.  To purchase products near you, use our office locator to contact your local or regional sales office.

Do you accept trade-ins?

A key objective of Philips Healthcare is to offer our existing customers attractive equipment replacement propositions. Trade-in programs for the various regions of the world have been established or are currently in the process of being established. 

Based on your location, current customers interested in an equipment replacement proposal should contact:

For EMEA, LATAM & APAC:
Philips Healthcare Refurbished Systems (PMRS)
Phone no.: +31 40 25 876 25
e-mail: medical.refurbishing@philips.com

For North America:
Equipment Remarketing Call Center (ERCC)
Phone no.: +1 425 908 2345
e-mail: ercc@philips.com

Where can I buy a Philips thermometer? Blood pressure device? TV monitor?

For more information about the Philips thermometer and blood pressure device, please visit the Consumer product division at www.philips.com.

What companies did Philips Healthcare purchase?

Between 2000 and 2003, Philips doubled the size and scope of our Medical Systems business through approximately EUR 5 billion in acquisitions to position the company as a global player in this market.

Philips acquired ATL Ultrasound (1998), ADAC Laboratories (Nov. 2000), Agilent Technologies Healthcare Solutions Group (Nov. 2000), Marconi Medical Systems (October 2001). And that was just a start.

Learn more about these and other Philips acquisitions

Where can I locate a copy of your Annual Report?

A copy of Royal Philips' latest annual report can be accessed from the top module on the right hand side of this page.

Where can I find job opportunities at Philips Healthcare?

Visit our careers page to learn more about working with us here at Philips Healthcare and search our careers database for available opportunities.

We look forward to meeting you.

How do I reach a Sales Representative?

To contact a sales representative in your region, please make a selection from our office locator to see listings of the local offices nearest you.

Where is the headquarters for Philips Healthcare?

The two Philips Healthcare Global Headquarters are co-located in:

Where can I locate information on HIPAA?

As a worldwide leader in clinical measurement and diagnostic solutions, Philips Healthcare is keenly aware that compliance to HIPAA regulations is a major concern for customers.  Philips Healthcares' HIPAA information and details about how we support our customers’ compliance efforts are available on the HIPAA section of our site.  Additional HIPAA information is also available at the U.S. Department of Health and Human Services website.

Where can I find site planning and technical specifications on your products?

For technical information, please go to the 'Support' tab for each product section. (View our product and solutions page.)

Site planning information can be provided by the local offices so you can be provided with information specific to your regional needs (eg; seismic calculations).

Don’t see your question answered here?

Send us an email and we’ll assist you.